Operations Associate

Alaan is an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting, and centralised dashboards.

Since 2022, over 800 businesses in the UAE—from startups to enterprises like Al Barari, Rove, Rivoli, Punjab National Bank, and CarSwitch—have used Alaan to control their spending and reduce costs. Together, our customers have saved over AED 100 million using Alaan.

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What You’ll Be Doing?

• Work with customers and partners to ensure swift onboarding of new customers, while building long-standing relationships
• Own various Know-Your-Business and Know-Your-Customer processes and ensure smooth resolution of cases
• Work with cross-functional teams (Customer, Tech, Partners) to support your processes
• Identify improvement opportunities in our processes and make structured suggestions.
• Balance autonomy in solving problems with awareness of escalation necessities.
• Be a go-to resource for critical processes across the company.

What We’re Looking For:

• Hands-On approach demonstrating a willingness to get hands dirty and handle various Operations tasks.
• Bachelor’s degree in business administration or a related field.
• 1 to 3 years of progressive experience, preferably in a startup environment or big-four consulting.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proven ability to work independently and make decisions autonomously.

Why Alaan Might Be the Place for You:

• Thrive in a flexible hybrid culture with ample work-life balance.
• Competitive salary and equity
• Contribute to building the Middle East’s most beloved fintech brand from the ground up.
• Benefit from a role with significant ownership and accountability.
• Participate in exciting offsite events.
• Enjoy additional perks like travel allowances, gym memberships, and more.